Refund policy

30-day returns

We accept returns within 30 days of delivery. To be eligible, the candle must be unused, unburned, and in its original packaging.

To start a return, email us at help@shucandle.com with your order number. We'll send return instructions. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or incorrect items
If your order arrives broken or isn't what you ordered, email us within 7 days with a photo. We'll replace it or refund you in full, including shipping.

Refunds
Once we receive and inspect your return, we'll issue a refund to your original payment method within 5–10 business days.

Non-returnable
Burned candles, sale items, and gift cards cannot be returned.